سياسة الاستبدال والاسترجاع · Refund & Replacement Policy

Before delivery

You can cancel and get a full refund any time before we send the account details or code. Send us your order number on WhatsApp.

After delivery

Digital products cannot be returned after delivery, because the code or account details have been revealed.

Replacement guarantee (6 months)

If the account has a problem within 6 months of delivery that is not caused by you (for example the account is locked, or the game disappears from it), we replace it free with a working account for the same game and type, or refund the value of the remaining period if a replacement is not available.

The guarantee does not apply if

• You change the email, password or any account details.
• You sign in on another console than agreed, or share the details.
• You remove the account from the console or deactivate it as primary without asking us.
• You bought a code for a different region than your account.

How to claim

Send us on WhatsApp your order number, a short description and a screenshot of the error. We reply within 24 hours.